Client Experience

As well as making any voyage a hassle-free pleasure, our Client Experience department go to extraordinary lengths to achieve the impossible. Last-minute surprises, dolphins, helicopters on cue, favourite chefs flown in – no request is too much of a challenge.

Client Experience - Glamorous couple enjoy a yacht charter
Owner and guest services - wine and cheese served onboard a superyacht

Owner and guest services

With the right contacts and extensive local knowledge of the world’s most popular destinations, we can make anything happen for guests. From swimming with dolphins to personal tours of local vineyards, organising private chef experiences to securing a berth for exclusive events such as the Monaco Grand Prix.

Food and drink supplies on a superyacht

Crew & Yacht Logistics

We’re incredibly well-connected. With long-lasting partnerships and a network of suppliers, we can deliver on the highest expectations.

Our Client Experience service will support you and your guests with:

  • Customs and immigration including transit visas, passport stamps, cash declarations
  • Logistics, technical and recruitment assistance such as berth booking, urgent repairs, special events, last-minute crew changes
  • Food, drinks and other essential supplies from high quality local suppliers.
Couple enjoy a romantic meal on the beach by candlelight

Itinerary Planning

Meeting our clients’ requests is always our top priority. We design an itinerary completely unique to your charter. Whether that involves scouting out a secluded beach for a private barbeque or securing a booking at the finest restaurant for a special occasion. Good preparation is everything.

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Guest VIP services

Guest VIP services

Creating Exceptional Experiences
Crew and yacht logistics

Crew & yacht logistics

Expert advice & support
Itinerary planning

Itinerary planning

All you have to do is arrive
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Creating exceptional experiences within the superyacht industry is our passion. With an extensive network of global contacts, decades of experience and an intuitive understanding of client’s needs, we can facilitate a variety of services for clients and yachts.
Head of Client Experience

Would you like to know more? Our Client Experience team is here to help.

Contact the Client Experience Team